MedicBaseEmail support@getmedicbase.com with anything. A real person reads it. If you are reporting a bug, tell us your device, your iOS or Android version, and what you were doing when it happened — that usually saves a round trip.
Tax questions
If your question is whether you qualify for a tax home, whether a particular stipend is taxable, what you owe, or how to file in a given state, the right person is a CPA or Enrolled Agent who works with travel healthcare professionals. They exist, they are not expensive relative to what is at stake, and a general preparer often is not familiar with these rules.
What we can help with: how to record something in MedicBase, where a document should go, why a clock is showing what it shows, and anything about your account or subscription.
Common questions
Does switching hospitals reset the 12-month clock?
Not if the new hospital is in the same metro area. The rule follows geography, not employers. MedicBase groups assignments by metro area for exactly this reason, which is why two contracts at different facilities in one city add to the same total.
The clock shows a different number than I expected
Check your assignment start and end dates, and check whether two assignments have been grouped into the same location. You can edit a location on any assignment. If it still looks wrong, email us with the assignment dates and we will look.
My readiness score went down
Usually a new tax year began, or you added an assignment that needs its own documents. Open the readiness detail to see which checkpoints are outstanding.
How do I get my pay stubs out of an agency portal?
Download them before your contract ends. Portal access is usually revoked at or shortly after the end date, and agencies are not obliged to restore it. If you have already lost access, ask your recruiter or the agency's payroll department directly — they generally still hold the records even when the portal is closed to you.
Can I add assignments from previous years?
Yes. Add the assignment with its real dates and upload whatever documents you still have. A partial record for an old year is worth more than no record.
Does MedicBase connect to my bank?
No, and it never will. The evidence in a tax home case is documents, not transactions.
Your data
Exporting everything
Profile → Export & Backup. You get a ZIP of every document plus a machine-readable file of your records. Available with or without a plan, and you never have to ask us for it.
Deleting your account
Profile → Delete Account (at the bottom). This is permanent and we cannot undo it, so export first if you want a copy. Your data is removed from live systems within 30 days.
If your subscription lapses
Your records are kept for 12 months so you can still export them. We will remind you before anything is deleted.
Subscriptions
Cancelling
Subscriptions are billed by Apple or Google, so they are cancelled there, not here. On iPhone: Settings → your name → Subscriptions. On Android: Play Store → profile → Payments & subscriptions. We cannot cancel an app store subscription for you, and nobody at MedicBase will ask you to justify cancelling.
Refunds
Also handled by Apple or Google. Request through reportaproblem.apple.com or the Play Store. If you were charged in error, email us and we will help you make the case.
Restoring a purchase on a new device
Profile → See plans → Restore Purchases, signed in to the same Apple or Google account you bought with.
Security concerns
If you believe your account has been accessed by someone else, or you have found a vulnerability, write to support@getmedicbase.com and we will respond quickly. We welcome good-faith security reports and will not pursue anyone who reports one responsibly.
Feature requests
Send them. MedicBase is early and being built with the people using it. Requests from people actually on assignment carry the most weight.
Accessibility
If something in MedicBase is hard to use with a screen reader, with larger text, or with reduced motion enabled, tell us at support@getmedicbase.com. We treat accessibility problems as bugs.